{"id":23,"date":"2026-07-21T14:47:54","date_gmt":"2026-07-21T12:47:54","guid":{"rendered":"https:\/\/pongcitytm.com\/eliminar-cuenta-y-datos\/"},"modified":"2026-07-21T19:44:37","modified_gmt":"2026-07-21T17:44:37","slug":"eliminar-cuenta-y-datos","status":"publish","type":"page","link":"https:\/\/pongcitytm.com\/en\/eliminar-cuenta-y-datos\/","title":{"rendered":"Eliminar cuenta y datos"},"content":{"rendered":"

Last updated: July 21, 2026<\/p>\n

P\u00e1gina obligatoria para Google Play<\/strong> (apps con cuentas de usuario). Su URL debe indicarse en la ficha de Google Play Console. Ajusta los pasos \u00abdentro de la app\u00bb al flujo real de PongPlay una vez desarrollado.<\/div>\n

En Pong City queremos que tengas el control de tus datos. En esta p\u00e1gina te explicamos c\u00f3mo eliminar tu cuenta de la aplicaci\u00f3n PongPlay<\/strong> y los datos asociados.<\/p>\n

1. Eliminar tu cuenta desde PongPlay<\/h2>\n
    \n
  1. Inicia sesi\u00f3n en PongPlay<\/strong> (en la app o en pongplay.app<\/strong>).<\/li>\n
  2. Entra en Profile \u2192 Privacy and data<\/strong>.<\/li>\n
  3. Pulsa \u00abEliminar mi cuenta\u00bb<\/strong>. Por seguridad deber\u00e1s confirmar con tu contrase\u00f1a y escribir la palabra DELETE<\/strong>.<\/li>\n<\/ol>\n

    Desde esa misma pantalla puedes tambi\u00e9n \u00abExportar mis datos\u00bb<\/strong> y descargar una copia de tu informaci\u00f3n (derecho de portabilidad).<\/p>\n

    2. Eliminar tu cuenta por correo<\/h2>\n

    Si no puedes acceder a la app, escr\u00edbenos desde el email asociado a tu cuenta a miembros@pongcitytm.com<\/strong> con el asunto \u00abEliminar cuenta PongPlay\u00bb. Podremos pedirte que verifiques tu identidad antes de proceder.<\/p>\n

    3. Qu\u00e9 ocurre al eliminar la cuenta<\/h2>\n

    Se eliminan de forma permanente: tu foto de perfil<\/strong>, tus sesiones y tokens de acceso, tus passkeys<\/strong> y los tokens de tus dispositivos<\/strong> (notificaciones push).<\/p>\n

    Tus datos de perfil se anonimizan<\/strong>: tu nombre pasa a mostrarse como \u00abUsuario eliminado\u00bb y se borran tu email, tel\u00e9fono, documento de identidad, direcci\u00f3n y dem\u00e1s datos personales.<\/p>\n

    Por integridad hacia el resto de personas usuarias, determinados registros como reservas, partidos disputados, historial de ranking o publicaciones y mensajes en la comunidad se conservan de forma anonimizada<\/strong> (sin poder identificarte) y aparecer\u00e1n como \u00abUsuario eliminado\u00bb.<\/p>\n

    4. Qu\u00e9 datos podemos conservar y durante cu\u00e1nto tiempo<\/h2>\n

    Por obligaci\u00f3n legal, los datos de facturaci\u00f3n<\/strong> se conservan durante 4 a\u00f1os<\/strong> (plazo de prescripci\u00f3n tributaria). El resto de tus datos de perfil se eliminan o anonimizan tras la baja, manteni\u00e9ndose hasta 30 days<\/strong> para posibles procesos de reversi\u00f3n.<\/p>\n

    5. Plazo<\/h2>\n

    La eliminaci\u00f3n desde la app es inmediata<\/strong>. Las solicitudes por correo se atienden en un plazo m\u00e1ximo de 30 days<\/strong>.<\/p>\n

    6. Contacto<\/h2>\n

    \u00bfDudas sobre tus datos? Escr\u00edbenos a miembros@pongcitytm.com<\/strong>. Consulta tambi\u00e9n nuestra Pol\u00edtica de Privacidad<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

    \u00daltima actualizaci\u00f3n: 21 de julio de 2026 P\u00e1gina obligatoria para Google Play (apps con cuentas de usuario). Su URL debe indicarse en la ficha de Google Play Console. Ajusta los pasos \u00abdentro de la app\u00bb al flujo real de PongPlay una vez desarrollado. En Pong City queremos que tengas el control de tus datos. En […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"yoast_head":"\nEliminar cuenta y datos - Pong City<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pongcitytm.com\/en\/eliminar-cuenta-y-datos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eliminar cuenta y datos - Pong City\" \/>\n<meta property=\"og:description\" content=\"\u00daltima actualizaci\u00f3n: 21 de julio de 2026 P\u00e1gina obligatoria para Google Play (apps con cuentas de usuario). Su URL debe indicarse en la ficha de Google Play Console. Ajusta los pasos \u00abdentro de la app\u00bb al flujo real de PongPlay una vez desarrollado. En Pong City queremos que tengas el control de tus datos. 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